Partners

Troubleshooting

Is something broken?

When the Ahalogy app doesn't appear to be working correctly, here are some first steps to take: 1) Clear the cache and cookies in your browser. 2) Try a different browser like Firefox, Chrome, or Safari. 3) R...

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Issues we're fixing

These are the systemic issues that our engineers are currently working to fix: ​ Currently, there are no systematic issues that we are aware of, to submit support case, please contact our team. To keep tabs ...

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Data tracking issues

​If you're experiencing issues with data populating on your Insights page, check into your Ahalogy Code Snippet to ensure it's installed correctly. The Code Snippet is what tracks the information and records t...

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Interstitial issues

If you're experiencing issues with your Interstitial appearing when clicking from Pinterest to your site, check into your Ahalogy Code Snippet to ensure it's installed correctly. The Code Snippet is what produc...

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API connection issues

Having trouble connecting your Ahalogy account to the Pinterest API? First, make sure you're logged into the correct account on Pinterest. If that doesn't seem to do the trick, try connecting the account...

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Missing boards or Pins

Having trouble finding your boards or pins in the Ahalogy app? This is likely due to your Pinterest account not being connected through the API. To check this, go to your Pinterest account settings in Ahalogy. ...

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Pinmarklet issues

If you're experiencing trouble when using the Pinmarklet to select images to pin from your site, this may be an issue with a conflicting "Pin It" plugin. Go into the settings for the "Pin It" plugin you're u...

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Failed Pins

Occasionally Pins will fail to post through our scheduling tool. When this happens you can click the failed Pin, opening it, where an error message will be displayed. It will alert you as to why the Pin failed ...

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Pinning limits

Pinterest takes "spamming" very seriously and wants to ensure the best experience for your readers. This means making sure each Pin is meaningful and adding value, not simply a repeat of something already Pinne...

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Downtime

Occasionally, we will schedule database maintenance to keep everything up to date for your use. We try to perform these tasks during times when there is little to no activity with our tools. We also may run int...

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